Privacy Policy

Last updated: 28 October 2026

1. Who are we?

This website is operated by Emine Erdem Hair Clinic (the “Clinic”, “we”): Başıbüyük Mahallesi, Başıbüyük Yolu Caddesi No: 6, Kent Plus Centrium A1 Blok D: 5, 34660 Maltepe/İstanbul, Türkiye. For privacy questions you can contact us at info@emineerdem.com or on +90 532 483 96 10.

2. What information do we collect?

• Contact details you send us, such as your name, email address, telephone number and country.
• Request details, such as the treatment you are interested in and your message.
• Health information and hair photos you choose to send for an assessment. These are special categories of personal data and are processed only with your explicit consent.
• Technical data such as device and browser information and cookies, as described in the Cookie Policy.

3. How do we use your information?

• To respond to your request and assess which treatments may be suitable for you
• To plan and coordinate your appointment, travel services and aftercare if you decide to proceed
• To meet our legal obligations, including those relating to health services and record keeping
• To keep the website secure and working properly

We do not sell your personal data, and we do not use your hair photos for promotional purposes without your written consent.

4. Legal basis

We process personal data in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and, where applicable, other data protection legislation. Health data and photos are processed on the basis of your explicit consent. Details are set out in the KVKK Information Notice.

5. Sharing your information

Only clinic staff who need your information to handle your request or treatment have access to it. Where we use service providers such as website hosting or email, they process data on our instructions and under appropriate safeguards. If you ask us to arrange travel services, only the information strictly necessary for that service may be shared with the relevant provider.

6. Retention period

Request data are kept only for as long as necessary to respond and follow up. If you become our patient, medical records are kept for the periods required by law.

7. Security

We apply appropriate technical and organisational measures to protect personal data. Website forms are transmitted over an encrypted connection, and photos are stored in access-restricted systems, not in publicly accessible locations.

8. Your rights

You have the right to learn whether your data are processed, to request access, correction or deletion, to object to processing and to withdraw your explicit consent at any time. To exercise these rights, contact info@emineerdem.com. Your rights under the KVKK are listed in the KVKK Information Notice.

9. Changes

We may update this policy. The current version is always published on this page with its date of update.